What Makes an “Inspirational Leader”?

When I think back to all of the inspirational leaders I’ve worked for, they are very different people in terms of age, gender, socioeconomic background, education level, communication style, and personality. In fact, on a personal level, they are more different than they are similar. However, each one of them embodied these same characteristics.

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Skye Mercer
How to Use a Customer Service Mindset in Recruiting

It sounds so simple but applying a basic “customer service mindset” to the company’s recruitment process is one of the most effective ways to attract quality employees.  By using a “customer service mindset” the company effectively provides a quality recruitment “service” to applicants (aka customers). The goal is to establish a quality customer experience in order to attract and retain the most qualified employees.

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Skye Mercer